Elite aluminum reformer MODEL:VOG-PL019

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Experience our enhanced European shipping policy: "Built And Shipped Within 3-7 Business Days." We've optimized our manufacturing and logistics network across Europe to ensure your Pilates equipment is crafted with precision and dispatched promptly This streamlined process means most orders reach customers in Western Europe within 3-7 business days after production completion Remote areas may require additional transit time Track your order seamlessly through our real-time system and enjoy reliable delivery backed by our dedicated European customer support team.